Operations · Customer Experience · AI
I build the processes and AI tools that help customer-facing teams deliver.
I’m Aaron Tudor. For 14 years I ran partner-facing operations at Intuit, working with 200+ financial partners that deliver data into TurboTax. Now I design and ship AI tools for operations teams, with the guardrails decided before the first line of code.
How I work
Process first
Map the journey, set the system of record, then automate. Good tools make the right process the easy one.
AI with guardrails
Scope, safety rules, spending limits and source citations come before features.
Build to teach
Every project ships with a build log so others can repeat it, fix it or extend it.
Projects
What I’ve built with Claude, start to finish, with the guardrails decided first.
Customer Success · Aviation
Aerospace Lab
A field guide to Veryon’s aviation maintenance platform, built from 70 public sources. It includes Ask the Lab, a Claude assistant that answers only from cited sources, with a daily spending cap, a rate limit and a firm aviation-safety line.
About
14 years at Intuit, partner-facing operations (2012–2026)
- Technical Account Manager, 2025–2026
- Manager 2, Business Operations, 2025
- Staff Software Quality Analyst, 2024
- Senior Project Manager, 2012–2024
Partners included ADP, Fidelity, Charles Schwab, Robinhood and JP Morgan Chase.
Open to: customer success operations, business operations, program management and partner-facing roles. Remote or Tucson.
Build log
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Build log: Two WordPress sites in one afternoon with Claude
From parked domain to two live sites: research, custom block themes, browser automation, an AI audit, and the DNS problem that took everything offline.
Building customer operations with AI?
I’m always glad to compare notes.